I had a great day today, if not for a small glitch.
But let's just focus on the nice things that happened today. I think it was in the afternoon that this three person came and looked around at the menu board. Then one of them started to tell me about the bad experience they had at another store. The drinks was not up to their liking. They were wondering what was happening. And they even confided in me that they had intentions to go to another brand.
I told them this, "Please don't go there. Do stay, and I'll make sure your drinks are made just the way you want them."
I tried my best (all within my power) to save the guests from having bad perception about us again.
When I asked if they are happy with what we served them, they told me.. "Thank you very much. You saved Mermaid!"
I can never be happier when I heard that.
And I had lunch with great friends, a bit late and short one..but definitely made my day. Perhaps next time a whole day spend together friends? ;)